Compliments, Suggestions, Concerns or Complaints

Your feedback is important because it lets us know what is working well and what can be improved. All feedback is welcome.

How to share your feedback with us
There are many ways to share your feedback about your experience at PathWest:

In person
Share your feedback with the staff involved or ask to speak to a more senior person.

Send your feedback via email to or visit our Contact page and complete the web form.
Or share your experience on Care Opinion​.

Feedback Form
Ask a staff member for a Feedback Form. You can then email or fax it to us, send it by post or hand it in to a staff member.

By phone
Call us on 13 PATH (7284) and share your feedback over the phone.

To help us understand your feedback, please let us know:
  • what occured and when, with dates and times if possible, and who was involved
  • what you would like to happen as a result of sharing your feedback.
What happens next?
PathWest takes all feedback seriously. We will:
  • ​Acknowledge your feedback within five working days of receipt
  • Assess and investigate all issues raised
  • Keep you informed of the resolution process
  • Provide a final response within 30 days of receipt. Please ensure you provide us with your contact details.
If you are unsatisfied with the outcome of your complaint about the provision of health services by PathWest, you can escalate the matter to the Health and Disability Services Complaints Office (HaDSCO)​

Page last updated: 22 Jul 2020